At Umgano Online Shopping, we offer the 7 Days Return Policy. Our aim behind this “7 Days Return Policy” is to make you feel confident while shopping from our website. We will ensure that you get a replacement or refund (if applicable) within 4 to 7 days after your return the product.
When can you return a product?
- You can return a product if it is incomplete, incorrect, defective or damaged at the time of delivery. In any of these situations, you must contact us within 7 days of receiving the product.
- You can return a product if you don’t like it, no longer require it or you have changed your mind. The product shouldn’t be used in any manner.
When you can’t return a product?
- Once the 7 days return window expires, you can’t return the product despite whatever the reason behind the delay.
- Some products aren’t eligible for a return if you have changed your mind, no longer needed the product or disliked it.
Whether you get a refund or replacement?
- If the received product is incorrect or defective, you will get a free replacement within 4 to 7 days.
- In case, we are out of stock, we will refund your complete payment including the shipping charges.
What if you dislike the product?
As mentioned above, you can return the product within 7 days. In this particular situation, we will deduct the shipping charges since there is no fault at our end.
What are the return conditions?
- You need to send the product with original tags, warranty cards if any, original packing. It should contain everything sent to you at the time of delivery.
- The product must not be washed or used in any manner.
- The manufacturer packaging must be undamaged and return in the same condition. Don’t put any stickers or tape on the box.
How to return a product?
To return a product, you can email or call us to initiate your return request. We will respond to your request as soon as possible.